I have to admit,
I thought the correspondence with Nine West over my tattered purse was over but
boy was I wrong, and totally surprised.
(Nine West Refund Policy) |
As a consumer, I
find that customers give up on a brand because the quality changed for the
worse. As a loyal customer of nearly 15
years I couldn’t let this happen to Nine West. Their shoes are imperative to my
eclectic style. What would I do if Nine West started to make crappy products? This
is why I reached out to them in the first place, and then hounded them on Twitter
so that they didn’t just ignore the e-mail I sent to them about the failing
product. (see: Dear Nine
West)
After a couple of
letters and my refusal to mail the purse to the company’s quality assurance
department on my dime, with the understanding that the company may or may not
refund or replace the purse, or S&H, I thought it was best to just stick to
the matter at hand. “I am not asking for a
refund but I am asking that you reconsider the choice of material you use for
your higher priced items like your purses.”
Thing is, the
Universe works in mysterious ways…
The following is
Nine West’s response to my last letter. (see: Taken
Aback by Nine West)
Hello T.C.,
Thank you for contacting Nine West. I am in the quality control department of Nine West. Your email was forwarded to me and oddly I received the same
color Austin purse in our office today with the same issue.
We have not had any
issues with the other 3 colors that we have so I'm hoping this is just a fluke.
I know you are not asking for a refund but we would like to send you a
reimbursement. This will be in the form of a Nine West gift card.
You do not need to
send the bag back to us. Please provide us with your mailing address and we
will send the gift card to you. Please allow 2-3 weeks to receive this gift
card.
We appreciate you being a loyal customer!!
Now, isn’t that
something? I immediately replied with my address and the following:
Thank you Nine
West,
You are in fact
the best.
You've really
made my day!
I am happy to
inform you that I have since received my gift card for the full price of what I
paid for the purse, tax included. It came in the mail two days after I replied
with my home address.
Nine West is truly
the best brand for me.
Thanks Nine West!