From Nine West

Thank you for reaching out to Nine West. (see Dear Nine West)

We apologize for the dissatisfaction as well as any inconvenience you may have experienced with our product. We intend on always meeting your expectations and would like to make this an even better shopping experience for you. Please note the following so we can assist in rectifying your situation.

The merchandise should be within one year of purchase.

Upon receipt of your product, our Quality Control team will review the product and determine if there are any structural or quality problems with the product.

Reimbursement for the product will be in the form of a Nine West gift card only

The value of reimbursement will be determined by the receipt (if provided) or the last known value (if no receipt provided)

If the merchandise does not qualify for reimbursement, we will discard it unless you request otherwise.

*Please allow 3-4 weeks for us to properly view your return and make a determination.

We do not reimburse for shipping

Instructions for sending product to Quality Control for review:

• Kindly note that shoes must be wiped down and cleaned prior to sending

• Place product, including completed form (below), in box

• Wrap or tape carton securely.

• Please use a traceable method for delivery. In the event your package is lost during transit, we will be able to assist you with the tracking of your package.

**** Please note that reimbursement will be made in the form of a gift card only, no exceptions will be made for a check or refund back to credit card. Gift cards are not redeemable for cash.

Please fill out below form and send along with your return to the below address:

Nine West

C/O Quality Control

1129 Westchester Avenue

White Plains, NY 10604

Customer Name: __________________________________________________

Customer Address: _________________________________________________

City ______________________________________ State _______________________ Zip ______________

Home phone # _____________________________ Work phone _____________________________________

Email Address _____________________________________

Date of purchase ________________________________  Purchase Price __________________

Item brand ____________________________ Size of item ___________Color of item _____________________

Place of purchase ________________________________

Address __________________________________________________________

City ___________________________ State ___________ Zip ____________

Nature of Complaint _________________________________________________________________________

Again, our sincere apologies for any inconvenience we have caused.

Sincerely,

Nine West Customer Service Team

*My response: Taken Aback by Nine West